Contact
Reach the Lispend team.
Three direct lines for support, billing, and everything else. Most weekday replies land within one business day, and a real person reads every one.
Send a message
Route it to the right inbox in one form.
We'll reply from the right department within one business day. Prefer plain email? support@lispend.com works too.
Departments
Pick the line that fits.
Response commitment
When you'll hear back, exactly.
- Weekday email
- Within one business day
- Usually faster.
- Weekend email
- Monday AM
- Subject "URGENT" gets checked first, Monday morning.
- Refund request
- 1 business day
- No questions asked within 7 days.
Response hours
Mon-Fri, US Eastern time
Emails received outside those hours are answered the next business morning unless flagged URGENT.
Fast-reply guide
Include this and you'll hear back the same day.
Subject line + one sentence of context. Photos and account email speed triage on every line.
To:
support@lispend.com
Subject:
County request: [county name]
Include: Which county you need and roughly when. Volume estimate optional but helpful.
You'll get: Acknowledged same-day with an honest ETA. Some counties take 2-3 weeks to onboard — we'll tell you which side.
To:
support@lispend.com
Subject:
Bug report: [page or feature]
Include: Browser + screenshot if you have one. URL helps. Account email speeds triage.
You'll get: Triaged same-day on weekdays. Most bugs ship a fix within 48 hours.
To:
support@lispend.com
Subject:
Refund request
Include: Your purchase email + one line on what didn't work.
You'll get: Processed within one business day. No questions asked within 7 days of purchase.
To:
info@lispend.com
Subject:
Partnership / press / licensing
Include: What you're proposing and roughly the audience or volume.
You'll get: Read by a real person. Reply within 1-2 business days.
Before you write
Common questions, answered up front.
Can I get a refund?
Your first purchase is covered by a 7-day satisfaction guarantee for an account used for reasonable evaluation — §8 of the terms sets out exactly what that means. Reply to your receipt or write to support@lispend.com; the request is processed within one business day. Outside that, the team reviews unusual cases individually — write us anyway.
What if I don't hear back within one business day?
Either the team is off-hours (US Eastern timezone) or the email landed in spam. Wait 24 hours, then resend to the same address with URGENT in the subject line — that gets checked first thing each morning.
Does a real person read every email?
Yes. A person on the team reads every email sent to support@ and info@. We reply within one business day.
Can I schedule a call?
Yes — but after a few emails first. Calls are expensive (synchronous, hard to triage, no searchable record). Most product questions get a better answer over email. If we still need to talk, the reply will suggest a time.
Where is the live chat widget?
There isn't one. A chat widget that no one staffs is a worse trust signal than an honest email link. When live chat ships, it will be staffed.
Do you sell or share my email address?
No. See the privacy policy for the full data-handling commitment. Your email address is used only to deliver the product and our own communications. We do not share it with third parties, do not sell it, and do not use it for retargeted advertising.
About the company
- Brand
- Lispend
- Founded
- 2026
- Coverage
- Florida and California
- Product
- Data feed (CSV exports)
- Payments
- Secure card checkout
Have a question? Send it.
Three inboxes. The same small team reads all of them, and we reply within one business day.
Want more context first? Read About Lispend.